Original topic:

Purple line on my Samsung S20+

(Topic created on: 04-11-2022 03:44 PM)
771 Views
Moxi
Active Level 3
Options
Galaxy S
Recently I got vertical purple line on center of my device. It's simply appears when I'm using my mobile.. This is how samsung make its premium mobile display in low quality.

This happens after recent OneUI 4.1 update on my Samsung S20+

5 Comments
User28
Active Level 10
Galaxy S
Unfortunately no fix is available other than changing display.
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samfan156
Active Level 10
Galaxy S
Brother just mail the ceo and report it on customer care and if you are in twitter the please do a tweet on this issue if you silent on this topic we users don't get justice
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Moxi
Active Level 3
Galaxy S
Sure brother.. I will do
cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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ViralBhatt
Beginner Level 4
Galaxy S

I have been a loyal user of the Samsung Galaxy series since 2012, but I recently had a disappointing experience with my Samsung Galaxy S20 Plus. After using it for over 30 months, a purple vertical line suddenly appeared on the screen. Initially, I thought there might have been some physical damage, but there was no impact or incident that could have caused it. To my surprise, I discovered that this issue is actually a common problem among Samsung Galaxy S20 Plus devices, which was not something I expected from a brand like Samsung.

This experience has left me questioning whether I should continue using Samsung's S series in the future. As a long-time customer, I have always held Samsung products in high regard, valuing their quality and reliability. However, encountering such a significant issue with my device has made me reconsider my loyalty.

I would appreciate it if you could provide some insight into this matter and address my concerns. I understand that technical issues can occur with any device, but the recurrence of this particular problem has raised doubts in my mind. I would like to know if Samsung is taking steps to address and rectify this issue, and whether there are any solutions available for affected customers like myself.

Thank you for your attention to this matter. I look forward to hearing from you soon and hope that Samsung can restore my confidence in the brand.

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