Purple and white line issue in S24 Ultra

[Mustakim7052]

I got purple and white line on my Galaxy S24 Ultra while i was using my phone. It happened suddenly. The phone is with all the time and I'm 100% sure i have not dropped my phone. it's always protected with cover and screen guard from the time i have purchased it. I just received the latest 3 GB update and i have updated my phone but the lines is still there. Tried power off and on my phone multiple times but no luck..

Please help me.. 🙏🏻🙏🏻

[Mustakim7052]

Purple vertical line & white horizontal line

[Syed29]

Get it checked at Service center, should get covered under warranty

[Mustakim7052]

actually the unit is from UK SM-S928B/DS and Samsun doesn't offer international warranty. So I don't know whether it is covered under warranty

[kamalryu]

Get this checked at Service center
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[Mustakim7052]

ok sure..

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace /repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Mustakim7052]

Surely i will do that too

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support