Original topic:

S23 Ultra defective camera, massively distorted pics.

(Topic created on: 01-26-2024 03:24 PM)
722 Views
SushantR
Active Level 3
Options
Galaxy S

My S23 Ultra camera has serious issues. The daylight pics with sky produce bands, hues and line like structures, same happens if you capture dark areas at night using night mode or normal mode. The resultant pics are distorted and look **bleep**.

2nd camera issue: When same scene is captured using 12 MP mode, then using 200 MP, the 200 MP distorts colors of leaves completely and turns them brown which isn't visible in 12 MP photo of same scene. This points towards serious defect in 200 MP photos, makes them look totally **bleep**, unreal and distorted rather than enhancing it.

Really unacceptable that so called flagship and overhyped camera phone costing Rs. 1 lakh takes distorted pictures, when even Rs. 10,000 worth phones don't produce such distortion. Samsung, please provide resolution by issuing a software update if it's software issue or replace the phone if its hardware issue as its only 2 months old phone.

Please note that on making error report through Samsung Members app, I was asked to follow some instructions. System logs have already been sent. I have no scratches on camera lens, no protective film over it, its a brand new phone with no damage whatsoever, have already reset camera settings, have already reset phone. Every time I take pic, I clean the lens first then capture. All pics attached are unedited, without pro mode, Have not made any changes in default camera settings. Therefore, general troubleshooting will not work. Needs to be rectified through software update (if caused by software bugs) or replacement of phone (if hardware is defective), otherwise I'll return the phone and seek refund of amount.

I'm attaching pics having distortion to this post, though the app may reduce the size of pics. Note that distortion happens not in every pic but in specific scenarios and circumstances.


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Intense Bands/ lines in sky


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Intense Bands/ lines in sky


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Intense Bands/ lines in sky


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Circular Bands/ lines 


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Circular bands/ lines


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Circular bands/ lines


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Leaves color not distorted in 12MP pic


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200 MP pic, Colors of leaves distorted to purple originally green


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Hues/bands in sky



12 Comments
Rahul_Rajput
Active Level 6
Galaxy S
first check it with open camera if it is same then it is hardware fault go to the service centre
SushantR
Active Level 3
Galaxy S
The open camera doesn't show these bands, only after pic is captured it shows up. Both while capturing daylight sky and using night mode at night.
0 Likes
JSS28
Active Level 7
Galaxy S
Is that really S23Ultra ?
Looks like cheap phone
Or it could be defective product
SushantR
Active Level 3
Galaxy S
Yes, all images are from S23 Ultra and unbelievably so ! Even my Redmi Note 10 Pro, 2 yr old Rs. 15k costing phone doesn't produce these bands, hues! Feels as if I've been deceited, defrauded by Samsung by falsely hyping their camera and then delivering defective camera.
0 Likes
Galaxy S
It happens bro retart and clean the lens clear the cache of cmera app.. try a shot again
SushantR
Active Level 3
Galaxy S
Have already mentioned in my post that camera lens is always cleaned up before pics, have already tried resetting camera, clearing cache, resetting phone everything. Nothing works.
0 Likes
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern you have already submitted the error log file in the Samsung Member application, we request you kindly wait for the reply from the team.

Warm Regards,
Samsung Customer Support

SushantR
Active Level 3
Galaxy S
Still waiting for reply so that this issue can be rectified if it's related to software and can be fixed by an update. Otherwise I'll seek a replacement/ refund as I can't accept phone with defective camera @ Rs. 1 lakh. Pls acknowledge and provide an update to resolve the issue. These distorted pics are simply unacceptable and can't be forced upon any customer.
Lakshay502
Active Level 4
Galaxy S
Samsung selling a shitt