Original topic:

Pubg frame drop in Samsung s24ultra

(Topic created on: Friday)
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ronimstha
Beginner Level 2
Options
Galaxy S
While playing pubg my game fps drop to 20
Why is this problem occurring? 
Help and suggestions needed 
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7 Comments
Rabnavaz
Active Level 3
Galaxy S
do you use one of those phone covers that makes your phone hot?
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ronimstha
Beginner Level 2
Galaxy S
I use normal cover.
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tushu11
Active Level 6
Galaxy S
I use to play it.
But i don't care and never look at the drops.
But it was stop working earlier but it was fixed after june update.
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ronimstha
Beginner Level 2
Galaxy S
Mine still facing frame drops
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tushu11
Active Level 6
Galaxy S
This is a powerhouse but i think this is not a proper gaming smartphone.
Its not a big deal if you facing normal frame drops.
You can Play at lower settings
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ronimstha
Beginner Level 2
Galaxy S
My OnePlus 7t can handle 90fps properly.
In 24ultra frame rate drop to 19/20 fps frequently.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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