Original topic:

Problems with Bixby, Now Bar and Gesture functionality following the new update

(Topic created on: 05-01-2025 10:18 AM)
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000dhanno
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Galaxy S
Problems with Bixby, Now Bar and Gesture functionality following the new update - requesting immediate improvement.

Details of the suggestion:

I'm a Samsung user and since the recent software update, my device has been facing serious problems with Bixby Voice Assistant, gesture navigation, and Now Bar functionality; Now Bar is not visible.

After the update, Bixby is not recognizing my voice commands properly. It often either reacts incorrectly or does not respond at all. This is largely disrupting my experience of interacting with my device.

Additionally, gesture navigation is not as reliable as before. Often gesture inputs are not properly recorded, making it very difficult to navigate the device. This problem is even more annoying when I'm multitasking or in a hurry.

I request Samsung to prioritize this problem and take immediate action to fix it. A software update should be released that removes these errors and stabilizes the functionality of Bixby and Gesture as before.

Thank you for your attention and quick resolution.

Device Model: S23

Software Version: Android 15
2 Comments
Galaxy S
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cs_member10
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share valuable comments, and taking your valuable feedback. We are continuously working to make our products better and more efficient.

Kindly share the log file regarding issues. Also, share video clips and images for better understanding. This will help us to further investigate and resolve your issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

 

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