Original topic:

Problem with Always on display on S7 Edge

(Topic created on: 06-25-2018 05:14 PM)
223 Views
Suvadeep1982
Active Level 6
Options
Galaxy S
After updating to oreo I am facing a typical problem with the always on display. Suddenly out of the blue the always on display turns off. After Unlocking and locking the phone it works but again it goes off after sometime. I have tried to switch it on and off and restarting the phone didn't work as well. Need help. Thanks.
0 Likes
5 Comments
Omi007
Active Level 6
Galaxy S
the same thing happened with me yesterday morning...
0 Likes
Suvadeep1982
Active Level 6
Galaxy S
The frequency of this error is getting more frequent day by day...
0 Likes
admin_
Expert Level 5
Galaxy S
Thank you for being a part of Samsung community. We apologize for the issue you are facing in the device after the update. To fix the issue please follow the below steps:

- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system apps >> AOD >> Clear data.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
0 Likes
Boy
Active Level 2
Galaxy S
Don't cover your sensor.
0 Likes
Suvadeep1982
Active Level 6
Galaxy S
It is not covered. It automatically switches off and comes back on when the power button is pressed.
0 Likes