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Original topic:

Problem with AOD clock

(Topic created on: 12-24-2025 03:17 PM)
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hharshk
Active Level 2
Options
Galaxy S
Anyone with S22 ultra facing problem with their AOD clock where the color of lock screen clock is adaptive to wallpaper but on AOD, the clock color remains default i.e. grey whereas it also previously matched with wallpaper, facing this problem on my S22 Ultra for months now
8 Comments
Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's a as solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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hharshk
Active Level 2
Galaxy S
Thanks, will reach out to support. Just wanted to know how do I extract log file for this
Solution
goodthings
Expert Level 5
Galaxy S
Please go to main page of Samsung Members app, click on support, click on feedback, click on error report then follow instructions on the screen. Log files automatically send by system immediately after the send error report but don't close Samsung Members app during this process until complete. If you like please accept it's a as solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
hharshk
Active Level 2
Galaxy S
Able to give a feedback with logs and documentation through this method, let's wait for the outcome. Thank you
goodthings
Expert Level 5
Galaxy S
You're welcome.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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hharshk
Active Level 2
Galaxy S
Feedback with supporting docs already sent to customer support, thanks
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