Original topic:

Post updation issues

(Topic created on: 09-02-2024 01:57 PM)
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Mursh427
Beginner Level 3
Options
Galaxy S
"After the recent software update on my Samsung S21 FE, I'm facing serious issues like network connectivity problems, sound glitches, and system lag. I can't even access SIM manager options. This all started post-update—it's clearly an update issue. @SamsungMobile, please address this ASAP!"
5 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Mursh427
Beginner Level 3
Galaxy S
Contacted customer support team but they want to visit samsung store
goodthings
Expert Level 5
Galaxy S
Please go to service center. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file as you are facing multiple issues. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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