I am writing to express my concern regarding an issue I am currently facing with my Samsung Galaxy S22 Ultra 5G. I have been using this device for the past 3.5 years without any physical damage—it has never been dropped, broken, or repaired.
However, after the recent software update, a persistent green line appeared on the display. Additionally, I’ve been experiencing connectivity issues with both Wi-Fi and hotspot functionality, which began only after the update.
I visited a Samsung service center to report the problem, but was informed that screen replacement is only offered free of charge for devices that are within three years of purchase. As I had pre-booked the device when it was launched, it technically falls just outside of that window. Unfortunately, I was denied a free repair, even though the issue clearly began after a software update and is unrelated to physical damage or misuse.
This experience has left me disappointed, especially considering this is a premium device. I am aware that several users of the S22 Ultra 5G—regardless of the device's age—are facing similar display issues following recent updates.
Therefore, I would like to ask:
Why is Samsung not offering a free screen replacement for affected S22 Ultra devices, even when the issue is clearly a result of a software update and not user fault?
I kindly request you to review this case and consider providing support for customers facing post-update hardware issues, even beyond the standard three-year policy. I have been a loyal Samsung customer, and I hope the company continues to stand by its products and users.
Looking forward to your response and a fair resolution.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Please go to main page of Samsung Members app, click on support, click on feedback, click on error report then follow instructions on screen. Log files automatically send by system immediately after send error report but don't close Samsung Members app during this process until complete. Thanks.
My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply first you must get job card from Samsung service center
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for out of warranrty product.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
