Try to Step 1 force stop Step 2 clean cache and app storage Step 3 open the game plug in if u see the same issue Again force stop and Uninstall if possible restart the mobile and install from galaxy store only don't use any third-party stores or websites to install Try these steps Else check for updates and update ur mobile and try to re install
Or samsung provides remote assistance once try they will help u
As per your query, we request you kindly share the log file and elaborate on your concern in detail. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
