Recently after update i was not able to unlock my phone after update my finger print was not working even the password didnt worked, but somehow after some time it opened i registered my fingerprint again.
last month 2 update came, now few days after the second update same thing is happening i am not able to unlock my phone. the service center says you might have forgotten it, i am using the same password and inspite of having fingerprint lock, you have to still enter the password because of the accidental touch. Service center is asking for a factory reset i have all my data there i dont want a factory reset. I need my data
Don't try repeatedly. It might store the recent wrong password. Leave the phone for some time without operating and try after a few hours. This might work
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our service team, they have guided information after inspecting the device physically and they have recommended that you perform a reset after ensuring you have backed up all necessary data.
If you atill facing the issue after reset the device, kindly coordinate with the service team for any further assistance regarding this matter.
