Phone not accepting correct password or pattern

[Karanpadhiar21]

Yesterday my friend with Samsung A52 was trying to open his phone using pattern lock and it was showing Incorrect pattern again and again but he was sure that it is correct pattern. But eventually we had to factory reset the device.

And today morning I tried to unlock my S20 FE 5G but it said enter pin after 72 hrs and I entered my pin it was showing incorrect pin. I entered again and then showing Incorrect Pin. Then I tried 5 times and then after 30 seconds I tried my secure folder pin and then it worked. I don't know if its happening with anyone else or not but when I checked security setttings my 2 fingerprints were missing and only one Fingerprint was there which I added to my secure folder lock.

Please comment your views on this and let me know 

[indiantrueindian]

Good morning
And sorry to hear this
This shouldn't be happen, however till now i didn't face any issues like that.

If you are facing the issue then kindly send the error log to Samsung team by Samsung members app > get help > error report

[SrajTech]

This is strange
Hearing for the 1st time

[Karanpadhiar21]

Exactly, I was also so confused but I don't know what happened

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your concern and apologize for the inconvenience caused, to understand your issue better we would like to Call you and take remote ofyour device along with our R&D team.

We request you to kindly share your contact details with the preferred date and time of calling

Phone number :

Preferred date of Calling:

Preferred time of calling:

Thank you for writing to us.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Shyam_AKS_99975]

Same issue happened on my a32. What i done is , clicked volume up down and power button same time for force shutdown and device restarted.then the issue solved. Remote unlock feature was turned off in my device so i cant unlock device through samsung device care portal. Now its turned on. Keep your remote access settings configured. Thanks!!

[joeyHere]

Yes, happened on my s 20 fe 5g as well. Got confused for whole hour and found solution on youtube as mentioned by Shyam_AKS_99975. We need to force restart by press and hold of volume down and power button together. It will restart. Now you can enter your correct password and it should work like charm. Cheers!!!