Good day. I am reaching out to you today to express my concerns regarding the recent degradation in the camera quality of my Samsung S23 smartphone. I purchased this device less than a month ago, and I have noticed a significant increase in noise and a decrease in the overall quality of my photos since the most recent software update.
After conducting my own research, I have discovered that Samsung has a history of planned obsolescence, which involves intentionally reducing the quality of older models over time. I am disappointed to learn that this may be the case with my S23, and I hope that Samsung will take action to address this issue and restore the quality of my camera to its original state.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors, in case there is any kind of issue occurs then we are always helping our customers to resolve their issues. However, we are taking your valuable feedback for the same.
Kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve your issue.
Path: (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
