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Original topic:

Pink/ orange line issue

(Topic created on: 05-16-2025 09:11 PM)
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ocean89
Active Level 3
Options
Galaxy S
Hey there! I have facing issue with my s23 plus,everything is going smooth from past 2 years but after i update my s23 with oneui 7 beta update after a month it indicates pink line issue on left part of the screen ,so anybody help.me with why is this happening is with beta update problem or else a hardware issue.
19 Comments
Solution
DepakS
Active Level 3
Galaxy S
Currently no free service for s23 as they claims that s23 series is not widely affected

We should escalate this and inform everyone to report the greenline issue they have received after updating S23

Then samsung may provide free replacement which they are now offering to s21 series and s22 series devices below 3 yaer
ram_ram
Expert Level 5
Galaxy S
Not true
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DepakS
Active Level 3
Galaxy S
Bro i didn't get you

Last day i had contacted Samsung Service center they told me this
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DepakS
Active Level 3
Galaxy S
Bro i kindly request you to tell what u know
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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ram_ram
Expert Level 5
Galaxy S
My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply first you must get job card from Samsung service center
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KanhaBasudev
Active Level 3
Galaxy S
Anything you did to resolve this? Or the line is still there?
ocean89
Active Level 3
Galaxy S
No brother it appears for some days and after sometimes it completely gone, and line is lite orange colour, my phone still running on beta 2 update i am waiting for stable oneui 7 update, if there any issue continue than i will go for proffesional checkup.
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ocean89
Active Level 3
Galaxy S
Ohh...one thing i've reset my phone after basic troubleshooting.but no possitive response.
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Galaxy S
188,
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