Pink line after samsung one ui 7 software update.

[vinodmithun]

Hi @samsung team

Have started seeing pink vertical line on samsung galaxy S22 plus smart phone, after the recent upgrade to samsung one ui 7 version.

It is so annoying, that it appears on the middle-left of the screen and it is a thick line.

Have never faced such issue before and this is the first time I am facing an issue with samsung smart phone.

I trust samsung and their smart phones over and above iphone.

Kindly help me resolve the issue, as I am genuinely using samsung smart phones from 2013 onwards with starting from samsung galaxy S8 plus.

Looking for a positive support from Samsung.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[vinodmithun]

Thank you for the response. Have tried restarting the smartphone and doesn't yield any resolution.
Let me try resetting the phone and will update back. Thanks!

[vinodmithun]

An update to Samsung customer support and other folks here. As suggested by Samsung customer care, have done factory reset of Samsung galaxy S22 plus smartphone and vertical pink line issue still persists.
Going to visit Samsung service center tomorrow post which I will be providing updates.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[ruchita_]

Currently I think there is free screen replacement policy if the mobile is under 3years and without physical damage. Do visit the service center.

[ram_ram]

My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply first you must get job card from Samsung service center

[vinodmithun]

Hi @Samsung team,
Following up on the above stated pink line issue.
As suggested have visited Samsung service centre in bangalore, here is what they said - pink line issue is a known issue on Samsung galaxy S22 plus and they are offering free screen replacement if the device is within 3 years and no physical damage.
As my phone doesn't have any physical damage, not even a single scratch however the device is little over above 3 years say about 2 months. So they could not offer free screen replacement and asked me to reach out to Samsung customer support.
So my humble request to Samsung, I am not able to afford to pay for cost replacement. Please extend the eligibility and consider my Samsung galaxy S22 plus smart phone for free screen replacement.
@samsung #Samsung @samsungcare #samsungcare #samsungsupport

[vinodmithun]

Hi everyone,
Wanted to conclude on the solution part.
After series of followup and escalation to Samsung support team. Samsung has given discount on the replacement of display.
It took Roughly about 7 days to process new display and finally got my device on 05-June.
Thank you all and especially @samsung support team for extending the support even after the warranty was over 2 months.