Photos are getting redish tint on face after clicking picture/after processing

[Sayam_Hossain]

Photos are getting redish tint on face after clicking picture/after processig...

Hi I am using s23 ultra, Whenever I am clicking photos in portrait mode, after the processing, The skin tones are getting redish and little bit dark. My friend has S23 FE, when he is clicking picture of the same person, the picture is coming natural. 

Can anyone tell me what's wrong ??? And is there any way to fix this this ? 

*Eye comfort shield is turned off. 

*Extra Dim is turned off.

*Made in Vietnam unit(Dubai retail, TDRA version) 

[deven987]

Then try doing factory reset it should fix the problem

[goodthings]

Kindly clear catche and clear data of this app also reset camera settings then try to it's again. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.

[Sayam_Hossain]

I am using Made in Vietnam for Dubai variant in India. Could this be a reason ? Because I have tried all the possible settings but it is adding too much saturation to skin and meking it darker and redish !

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. Thanks.

[Sayam_Hossain]

How to do that ? Can you please guide me

[goodthings]

Please go to Samsung Members App main page and click support lower right corner, click feedback, click error report then follow instructions on screen. Thanks.

[goodthings]

Log files automatically send after error report during this process don't close Samsung Members App. Thanks.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support