Original topic:

Photos are automatically being deleted from gallery. How do I stip this

(Topic created on: 01-18-2024 08:02 PM)
1128 Views
Nemosis
Active Level 1
Options
Galaxy S
Photos are being automatically deleted form gallery,  how do I stop this
15 Comments
chronicles
Active Level 5
Galaxy S
I heard this type of issue first time 🙄 probably it can be a major software issue or the phone got hacked.
AJAB_MORIA
Expert Level 5
Galaxy S
Taken by yourself or others (WhatsApp, Downloaded) ?
0 Likes
goodthings
Expert Level 5
Galaxy S
Reset factory data with backup then try to it's again. Thanks.
Nemosis
Active Level 1
Galaxy S
Photos are getting back up to drive, and I have set one drive back up also, but Photos whuch are month old and some photos which were taken a week back are also getting deleted
Nemosis
Active Level 1
Galaxy S
But in gallery they are getting deleted
arrow_cyclops
Beginner Level 2
Galaxy S
Same issue
kims
Beginner Level 2
Galaxy S
Facing same Issue
0 Likes
Nemosis
Active Level 1
Galaxy S
It's s23 fe device
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support