Phone ringtone not working

[UzairB_CS]

I have S22 ultra and suddenly I cant hear my ringtone. I thought the speaker might have stopped working but I can hear every sound even notification sounds except for phone ringtone. 

[goodthings]

Please reset all settings of your's device and reset again your's ringtone also optimize your's device in device care too then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Wodehouse · Accepted solution]

That's a puzzling issue! Not being able to hear your ringtone, despite being able to hear other sounds, suggests that the problem might be software-related rather than a hardware issue with the speaker.

Here are some troubleshooting steps to help you resolve the issue:

*Basic Troubleshooting*

1. *Check Ringtone Settings*: Ensure that your ringtone is set correctly. Go to _Settings_ > _Sounds and vibration_ > _Ringtone_ and select a ringtone.
2. *Volume Levels*: Check that your volume levels are not set to zero or muted. Press the volume down button and ensure that the volume is not muted.
3. *Do Not Disturb Mode*: Ensure that _Do Not Disturb_ mode is not enabled. Go to _Settings_ > _Notifications_ > _Do not disturb_.

*Advanced Troubleshooting*

1. *Reset Ringtone Settings*: Try resetting your ringtone settings to their default values. Go to _Settings_ > _Sounds and vibration_ > _Ringtone_ > _Reset_.
2. *Clear Cache and Data of Phone App*: Clearing the cache and data of the Phone app can sometimes resolve issues like this. Go to _Settings_ > _Apps_ > _Phone_ > _Storage_ and tap _Clear Cache_ and _Clear Data_.
3. *Check for Conflicting Apps*: Sometimes, other apps can interfere with your ringtone. Try closing all other apps and then check if your ringtone is working correctly.

*Final Steps*

If none of the above steps resolve the issue, you may want to:

1. *Perform a Factory Reset*: This will reset your device to its default settings, which may resolve the issue. However, be sure to back up your data before performing a factory reset.
2. *Visit a Samsung Authorized Service Center*: If the issue persists after trying all the above steps, it's possible that there's a hardware problem. Visit a Samsung authorized service center for further assistance.

Remember to keep a record of your troubleshooting steps and any communication with Samsung support. This will help ensure a smoother support experience.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Clear app cache through Device care:
→ Settings > Device care > Storage > CLEAN NOW.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Check device volume settings: Tap on Settings > Sound & vibration>Volume > Drag the volume adjustment bar left or right to increase or decrease the device volume.
To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.

● Reset app preferences: Settings> Apps> Three dots> Reset app preferences> Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support