Original topic:

Phone (S20FE 5G) remains in silent mode after connected to bluetooth Devices

(Topic created on: 01-27-2024 02:26 PM)
195 Views
anishbanavliker
Active Level 1
Options
Galaxy S

Hi,
I have recently been experiencing a "feature" with my Samsung Galaxy S20FE 5G that is about to drive me crazy...

Following one of the Android updates earlier this year (I believe), I noticed that my phone automatically switches to "silent" when connected to a bluetooth device (e.g. earbuds or speakers). As long as it is connected, it is possible to take it out of silent mode manually but it goes on silent again . 

I have been experiencing this from past 3-4 weeks 

 

The problem is that the phone continues to stay in "silent" even after the bluetooth device is disconnected, and I will hence not notice any incoming calls unless I remember to manually turn the sound on again. 

Does anybody have any tips as to what might be causing this, and how to resolve it? (if possible)

3 Comments
ShahabJ
Active Level 4
Galaxy S
First thing I'll check will be Settings > Modes & Routines to see if some automation is causing this. Do check both the tabs.

Next will be Settings> Connected Devices > Smart Things and check under Life and Routines tab.
hwuu
Beginner Level 2
Galaxy S
Pering mod me ho gaya haii
0 Likes
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes