Phone Rooted Problem

[ForhadMahmudjamil]

My phone is not rooted but it keeps showing only phone root. Secure folder also not working . my phone is official phone.

[oshomrityunjay8]

Go to service center and reinstalled the software

[ForhadMahmudjamil]

Can you go to Sure Service Center and they can fix it????

[oshomrityunjay8]

They will wipe your old software and installed official /fresh one.
I am 99% sure your problem will be solved then.
If your phone is in warrenty, don't tell them that it shows rooted message, otherwise they will charged money for software upgradation. ( if your phone is rooted, then warrenty will automatically viod even if it is warrenty) Tell them other excuses like fast battery drain, slow performance , restart suddenly, so, plz upgrade software.

[ForhadMahmudjamil]

Yes..

[iamMUKESH]

This happens because you have installed custom rom and then installed official rom, there is a register in motherboard, it burns when installing custom rom, you cannot undo the burn, only solution is to change motherboard, which is also very costly, so you have to accept the fact, knox security has been compromised on your phone, thats why you also cannot access the samsung pass and secure folder.

[ForhadMahmudjamil]

This is..???

[ForhadMahmudjamil]

I don't understand what is you mean

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query. We request you kindly visit the service center for a physical inspection of your device. So that they can check the exact issue with the device and fix it as the earliest. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support