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Original topic:

Phone Heating during charging

(Topic created on: 10-06-2024 09:50 AM)
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Luffyace
Active Level 1
Options
Galaxy S
My S24 ultra heats up when I charge it using realme charger. Is it normal?
6 Comments
Dudelock
Active Level 1
Galaxy S
Yes it's normal upto certain temperature... but if it exceeds 40°C don't use it, buy a genuine one. Though I personally recommend you to buy a Samsung Og charger because only a samsung's charger can maintain the battery life of Samsung phone.
Solution
Milan
Active Level 8
Galaxy S
If you are using samsung flagship then you have to buy an adapter. Only one other option i can recommend is apple adapter.

Realme/oppo/oneplus/vivo/iqoo these brands have diff. Fast charging technology. Samsung supports pps charging technology. If you want to keep your battery healthy for long term then stop using realme charger from now.
Solution
goodthings
Expert Level 5
Galaxy S
Kindly use original Samsung adapter of 45 w. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
Galaxy S
If you are a Samsung Galaxy device user, I suggest purchasing a Samsung adapter. You may choose between the 25-watt or 45-watt adapter.
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that we do not recommend using any hird party charger for charging Samsung devices. So, Kindly use a genuine Samsung charger for charging your device. However, kindly perform the following steps by the given links to resolve your issue: https://www.samsung.com/in/support/mobile-devices/how-to-prevent-the-overheating-of-your-galaxy device/#:~:text=Please%20be%20aware%20that%20the,damaged%20or%20incompatible%20charging%20cable.&text=Next-,Disconnect%20the%20charger%2C%20and%20close%20all%20running%20apps.,authorized%20charger%20and%20USB%20cable.

If the issue still occurs, please visit the service center for a physical device inspection. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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