I am writing to report ongoing performance issues with my Samsung Galaxy S24, which is powered by the Exynos chipset. Despite following all recommended settings and using the device responsibly, I have been facing persistent problems over the past few months.
Issues experienced:
1. Frequent battery drain – The battery percentage drops rapidly even during light usage, despite battery protection features being enabled.
2. Heating concerns – The device heats up noticeably during normal day-to-day use, such as browsing social media apps like Instagram and Facebook, without any heavy gaming or multitasking.
3. Lag and hanging – The phone often hangs or becomes unresponsive, even when set to 60 Hz refresh rate and while running simple applications.
4. Update concerns – Since August, I have not received any Google Play System updates, which raises questions about software support and optimization.
I have already ensured that all available software updates are installed and have tried standard troubleshooting steps such as clearing cache, restarting the device, and monitoring background applications. However, the issues persist.
It is disappointing to face such performance instability in a flagship device, and I am concerned that these problems may be related to the Exynos processor’s thermal and power management.
Request:
I kindly request Samsung to:
Provide an official response or fix regarding these recurring Exynos-related issues.
Clarify the reason behind the lack of recent Google Play System updates.
Suggest any further troubleshooting steps or confirm if a software patch is being developed to address these problems.
I appreciate your attention to this matter and look forward to a prompt resolution.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We appreciate you taking the time to share valuable comments and taking your valuable feedback. We are continuously working to make our products better and more efficient.
Kindly share the log file regarding issues. Also, share video clips and images for better understanding. This will help us to further investigate and resolve your issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Additionally, please note that it is currently intended behavior that the Google Play System Update (GPSU) does not work on some Samsung Android 15 devices. This issue is due to Samsung's policy and consultations with Google. The blocked updates will resume soon at the appropriate time for each device.
We would also like to inform you that critical fixes have been preloaded with support from Google. We appreciate your understanding and encourage you to keep the current status in mind.
