People of Samsung, I need your help

[Anshhii]

Hello to anyone who's reading this, I need help. I'm thinking of upgrading from my S23(base) to S25(base) but I'm worried about the issue that I currently have to deal with in my S23(Issue written in the screenshot) So I need help from people that have been using the base S25, Does this issue also occur in your device? Or is it just the s23 models or only mine? And how good is the battery back-up for daily average use like 2-3 hours of screentime?

[imvijayyy]

https://r2.community.samsung.com/t5/Galaxy-S/FULLY-DOMINATIONS-OF-SCAMSUNG/td-p/19035754?src=ShareBy...

[SPYDER_001]

No problem with my device.
Before upgrading wait for one ui 7 and see if the problem is fixed.

[Anshhii]

That's the second option I am considering but they've been delaying the update for way too long man.

[Kunapatra]

I'm a S23 user and there is no issue like this

[Anshhii]

Seems like mine is the only defected piece from all the units they ever sold.

[Gauraav369]

no issue in s25 wonderful device go with closed eyes

[Sáyân15]

As an long time S23 user, i would suggest you not to drop your battery below 20%

Doing so may degrade your battery performance. In fact when your device reaches 25% or 20% connect your charger. Now coming to your issue of battery dropping instantly below 10% to 3% or 4% in 3 to 4 seconds, i would like to inform you that I've only dropped my battery once to 6% for checking the SOT (screen on time) . Other than this i never dropped my battery below 20% & even when i dropped my battery to 6% i didn't faced this issue.

Now regarding your query of upgrading your S23 to S25 base, i would suggest you to only upgrade if you want that crazy performance of 8 Elite & 7 yrs of OS updates. S23 vs S25 has literally no difference except SoC & that 7 OS updates as i mentioned above. S23 at half cost beats S25. Thus their's literally no need to upgrade from S23 to S25 if you don't need that extra performance of 8 Elite & 7 OS updates.

I hope i helped you. If my information was helpful then do accept this as solution😊

[AudioJack35]

Imo wait for 2 more yers for S27 since the upgrades are not that significant.
Also from 2027 every smartphone will need to comply with user replaceable battery law and by tha time Samsung would have followed a new design language so you don't feel left out

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation. Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

9. Update software: Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now
Note: Your phone will restart after the update is installed.

10. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support