Original topic:

Palm swipe not working

(Topic created on: 03-04-2024 05:51 PM)
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SC1911
Active Level 1
Options
Galaxy S
Hello,  I have been facing issues with the Palm swipe screenshot feature.

I tried this feature in S24, it works well

It's just an issue with S24 ultra, I thought Samsung developer team will take care while releasing the software update, but unfortunately they didn't mention anything about the same.

If any one one is facing this issue with the palm swipe screenshot feature, please check and let me know here.
3 Comments
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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SC1911
Active Level 1
Galaxy S
Hello, I have already tried doing that too.

not just me, most people owning S24 ultra devices are complaining about this palm gesture screenshot not working.

Requesting to kindly check and help us all
Thanks
Sid_96
Beginner Level 3
Galaxy S
Please resolve this
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