Resolved! Solved

Original topic:

Overheating Issues S25 ultra

(Topic created on: a week ago)
199 Views
AmalJoseKurian
Active Level 1
Options
Galaxy S
Hello 
I am using Samsung S25 Ultra 12 GB + 512GB variant Titanium Grey (SM -S938B/DS). I have been using this phone for around 3 months since purchase and I quite experiencing this Overheating issue for around 1 week and before the SW update of Security patch of May 2025. I haven’t been using this phone in any form of stressful tasks or pushing its limits but as a normal usage like social media platforms and surfing through web. But this is really awkward situation and first I thought that the heat was trapped because of the case which I used. But I removed the case and still heating(edges and the camera side)

Still i don't know why samsung is not providing the thermal guardian app for Indian users. 

1 Solution


Accepted Solutions
Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

View solution in context

0 Likes
11 Comments
Nobyos
Active Level 8
Galaxy S
Same. When May Updation began the phone heat
Galaxy S
Would like to know the reason why thermal guardian app is not for indian users. That's bit strange .
0 Likes
epic2704
Active Level 5
Galaxy S
I hope after next update they fill fix everything
Galaxy S
Yeah hope so!😇
0 Likes
blueheaven123
Active Level 6
Galaxy S
What they have done i don't know the battery lasts half the battery of one ui 6.1. I request Samsung to fix this asap if its not intentional. 
Ammu2346
Active Level 2
Galaxy S
I also face same thing
Ammu2346
Active Level 2
Galaxy S
And the AI generative feature is not work like before I also trying in the same image where AI generative feature properly work but now unable to generate
0 Likes
Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
Galaxy S
Dude I already had done that before posting this one! Thanks for your cooperation!❤️