Over Heating Issue

[MrPuruk]

Recently,I am using S23 Fe there is over heating issue in phone.

While using Camera,Inshort video editing apps,Calling,AI Features ect.

I didn't face before on another mobile.

What is the reason of over heating..?

I want to know and why not bring solution from the Samsung Team.

Please help me

[AvishekG]

Possible Reasons for Overheating on S23 FE

1. Exynos vs Snapdragon Processor

The S23 FE comes in two versions:

Exynos 2200 (Europe, India)

Snapdragon 8 Gen 1 (USA, some other regions)

Exynos 2200 is known to run hotter and be less efficient compared to Snapdragon. If you’re using the Exynos version, it’s a common complaint.

2. Heavy Background Processes

Apps running in the background, syncing, or constantly accessing the internet (e.g., social media, cloud services) can heat up the phone.

3. Camera & Video Editing Stress the GPU/CPU

These tasks are resource-intensive.

If the phone lacks good thermal management (cooling hardware/software throttling), it will overheat faster.

4. Software Bugs or Poor Optimization

New firmware updates sometimes introduce thermal issues. If you recently updated your phone, this might be a cause.

Poor app optimization (especially AI or video apps) can push the processor more than necessary.

5. Ambient Temperature

If you're using the phone in a hot environment or under direct sunlight, the phone will naturally get warmer.

6. AI and Advanced Features

Samsung’s AI features (e.g., real-time transcription, smart photo editing) use neural processing units (NPUs), which generate heat.

7. Poor Battery Health or Charging

If your battery is faulty or you're using a third-party charger, heat can build up even when not heavily using the phone.

[AvishekG]

How to Fix or Reduce Overheating

1. Update Your Phone

Go to Settings > Software update and install the latest firmware.

Samsung often releases thermal management improvements in updates.

2. Limit Background Apps

Close unused apps.

Go to Settings > Battery & device care > Memory to clear background processes.

3. Disable AI Features (If Not Needed)

If you notice overheating when using specific smart features, try disabling them temporarily.

4. Use Power Saving or Light Performance Mode

Settings > Battery and Device Care > Battery > Power Saving Mode

You can also reduce screen resolution or refresh rate.

5. Avoid Using While Charging

Don’t use heavy apps or games while the phone is charging.

6. Use Game Booster or Thermal Guardian (Good Guardians App)

Samsung’s "Thermal Guardian" (via Good Guardians app from Galaxy Store) can help monitor and manage CPU heat.

7. Factory Reset (Last Resort)

If overheating persists, backup your data and do a factory reset to rule out software conflicts.

[AvishekG]

If you find this helpful, kindly accept it as a Solution. It helps others
Tap the 3 dots on my reply and select "Accept Solution." Thank you 😊

[goodthings]

Kindly complaint to Samsung customer support through Samsung members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like Please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support