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03-30-2024 03:53 PM in
Galaxy S- Mark as New
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03-30-2024 04:40 PM in
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03-30-2024 04:43 PM (Last edited 03-30-2024 04:43 PM ) in
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03-30-2024 04:46 PM in
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03-30-2024 04:47 PM in
Galaxy S
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03-31-2024 08:46 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issues. However, we are taking your valuable feedback regarding this.
1. Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...
2. Galaxy device slow charging issue: We recommend our customers use only Samsung-approved chargers, as 3rd party chargers with different output ratings may cause errors in the device.
If the device charging with a different charger: It seems there is an issue with your charger, kindly check the physical condition of your charger for any damage.
If damage: The issue might be because of the damage hence we request you to visit the Samsung service centre to get it replaced (Warranty not applicable).
If not damaged: We have tried all possible troubleshooting and the issue has not been resolved. I request you visit the nearby service centre with your mobile and charger for a detailed inspection.
Check charging. If the rating is 15W or above: Kindly try to charge the device in a non-inverter socket.
As a safety measure Fast charging may not support, you while you are using the device hence, we would request you to keep the device idle and check the charging performance.
Note: Kindly open Device Care from settings > Battery > Please tap on three dots (more options) at the top right-hand side > Please select settings > Enable fast cable charging.
For Android 11: Kindly open Device Care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.
Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.
Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
Kindly check if ''Multiple applications'' are running in the background of the device.
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.
Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.
Galaxy device wi-fi issue: Kindly make sure that your cellphone is the only one having this problem with your Wi-Fi connection. If all devices are having Wi-Fi issues, then you want to contact your internet provider as the issue is not with your device but most likely with your Wi-Fi connection.
Path: Settings> Connections>Wi-Fi> Wi-Fi network> Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.
Restart the Router and Mobile Device:
1. Switch off your Router (at the wall or with the power button on the router) and wait for 2-3 minutes before switching it on. While you're waiting, press the Power button on your mobile device and select Restart.
2. Once the router has been successfully connected to the internet again, try to connect to your network on your mobile device.
3. Make sure there is no interference between the router and your mobile device. Concrete walls, fridges, and microwaves can all interrupt the Wi-Fi signal.
Reset network settings:
Path: Settings > General Management > Reset > Reset network settings.
Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
However, regarding the AOD issue kindly share the log file and elaborate on your concern in detail. Also, share video clips and images for better understanding. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
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03-31-2024 11:37 AM in
Galaxy S