Original topic:

Oneplus is giving life time warranty for screen replacement in case of Greenline

(Topic created on: 16 hours ago)
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SamultraWalter
Active Level 6
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Galaxy S
Oneplus is giving life time warranty for screen replacement in case of Greenline issues.
My spouse uses s10 lite, suddenly green line popped up.. No recent update. 
Called up service center, they informed it will be a paid replacement. 

It's disheartening. People trust Samsung as a brand, thinking it's better than other brands but paying the price for trusting Samsung. 
3 Comments
Galaxy S
Who needs software updates for 7 or 8 years if people are scared and traumatic to use the phone after 12 months of purchase????????
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ruturaj2123
Active Level 3
Galaxy S
Samsung should be deeply think on this as many permenant costmor of samsing is already start to shift other brand due to greenline issue on screen after either updates or after warranty. I am witness for this above given statements. Total 10-15 of my friends shift other brands due to this issue.
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we pride ourselves on maintaining high standards for our products and ensuring that our customers receive the best service possible. We understand that every brand has its own policies to handle customer queries, and we are continually striving to provide an impeccable product experience.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for out of warranty products.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

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