I have an s21 fe snapdragon version,i was a person who updates my phone until i got a green line in my phone.Recently in april after 10 or 14 days of updating i got green lines in my phone and thankfully i got my display changed free of cost(paid 502₹ labor cost).
But my question is if i get lines in my phone one more time will you guys change my display again for free?because after last time's incident i haven't updated my phone as of today(14-june-2025),my phone is still in march security version.
So does anyone know that samsung has repaired green line issue more than once for free?
.Does samsung has that kind of service history?
Now one ui 7 is getting rolled in every phones and here i am still in old version because of fear.These so called brands promote their products saying they will give you updates for 3 years,5 years,7 years etc...but what use are those updates if consumer gets troubled?
Now I'm not risking my phone by updating it,because last time i was troubled so much even if it was cost free service,because for 7 days i had no phone,if it was other brand like vivo etc...they'll just inspect the device for dents and scratches and in just 3hours they'll give you back your device repaired free of cost.
I want one ui 7 in my phone too but
i want an assurance that after i update my phone i will not get troubled by green line and even if i get lines they'll replace my display for free like they did last time!
Dear samsung reply this How are we consumers supposed to experience your so called new version of ui (One ui 7)with these ongoing green line issues? Don't you think you guys have acknowledge it?otherwise you'll lose more and more customers
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
It is our best endeavor to provide you with an impeccable product experience at Samsung. Our centers employ highly qualified engineers who utilize advanced technologies to repair your device.
Your device will undergo thorough testing across various parameters and conditions, including the IP68 rating tests. This ensures that we hand over your device only when it is operating in perfect condition.
Currently, there have been no reported issues post-repair. However, in case any kind of issue occurs, we are always here to help our customers resolve their problems. Please be informed that there is free of cost display replacement policy available for one time only, you can avail the service one time.
If anyone is facing an issue with their device, please feel free to get in touch with us.
