One ui 7 has weird problem with bluetooth keyboards.

[AayushNeupane]

I have a folio keyboard case for my galaxy tab s9, but when the keyboard case is closed or bluetooth is off and keyboard is reconnected, the keyboard does not type anything nor the trackpad works. Same problem with my s24 ultra and s21 fe. But with xiaomi pad 6, and galaxy f62 and nothing phone 2a, its working perfectly fine. The keyboard works after reconnecting on the devices except for one ui 7 devices.

Pleaseeee help! 

@samsung

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Reset App Preferences: Settings > Apps > Tap on More option or on three dots at the top right corner of the screen > Reset App Preferences.

2. If the issue is not resolved by above step, then: Clear “Paired List”: To clear tap on “Settings” option along with the paired device > Unpair.

3. Try and connect your device with another device:

4. If the issue is still not resolved, then “Clear cache and data” of Bluetooth app:
Go to Settings > Apps > Filter and sort > Show system apps > OK > Search apps > type ""Bluetooth"" > Tap on ""Bluetooth"" > ""Storage"" >""Clear cache""
Note: Clearing the app cache is like cleansing your apps. It will get rid of residual files that could slow down the app.
Tap on ""Clear data"".
Tap on ""OK"".

Note: Clearing the data will reset the app to factory default settings. Any personal settings saved on the app will be removed.

5. If the issue is still not resolved, update software:
Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

6. If the issue is still not resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support

[AayushNeupane]

Thank you for the support, but I have already done all these steps, not only that I even reflashed the one ui 7, it did not help either. The only way I could get my bluetooth devices get working was downgrading to one ui 6.1.

This is a problem in one ui 7 and not my device. Same problem persists in my s24 ultra, s21 fe and tab s9 fe. They are all running in one ui 7. Hope it gets fixed.

[AayushNeupane]

Working fine after I switched back to one ui 6.1 hope it gets fixed quick so that I can upgrade to one ui 7