One UI 6.1 for S23 is massively buggy

[NishantM]

Charging is messed up. It is now slower (I have tried both basic and adaptive, it is slower on both).

Phone heats up more than usual (no I am not using any AI features).

Fingerprint sensor glitches when we unlock the phone.

This is being widely reported on reddit. Even reported by some tech news providers. 

How did this update pass their QC?!

Everyone who are having these issue should share the error reports via Samsung Members app.

[SHOM_S23U]

Camera massively degraded https://r2.community.samsung.com/t5/Galaxy-S/S23-ULTRA-CAMERA-DEGRADED-IN-ONE-UI-6-1/td-p/15872576?s...

[Karan087]

Try turning off battery protection and then see if it charges in 1 hour.

[NishantM]

The guys handling the error reports have no idea about such widespread issues and are still sharing these template replies instead. Absolutely pathetic state of affairs.

[Msngalaxy]

Yes fingerprint issue
Slow charging
Battery drainining quickly

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you are facing multiple issues on your device so we would request you to kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[NishantM]

I've already done that.

[dineshdavid]

Samsungf23 5g software update after the problem in my mobile automatically power off and power on and sometimes continuously power off Samsung product very poor product

[dineshdavid]

Already 10 years using in Samsung product but after 2023 product very poor product 😢 😕 😔 😞 😪

[prashantw511]

Samsung’s recent announcement of a free display replacement program has been met with both relief and skepticism among consumers. The program, which ran from April 24 to April 30, 2024, offered a one-time screen replacement for select Galaxy models experiencing the notorious green line issue1. This gesture of goodwill, however, has raised questions about the underlying motives of the tech giant.

Transparency and Trust: The Core of Customer Relations

In the age of information, transparency is not just a buzzword but a cornerstone of customer trust. Samsung’s decision to offer free replacements for screens, batteries, and even a Rework Kit is commendable1. Yet, the move has been perceived by some as a strategic ploy to mitigate the backlash from persistent hardware and software issues. Customers, now more than ever, are aware of their consumer rights and the expected longevity and quality of premium devices.

The Green Line Issue: A Symptom or a Disease?

The green line defect, which prompted the replacement program, is not an isolated incident in the world of consumer electronics1. However, it is the response to such defects that shapes public perception. Samsung’s program covered a range of models, including the Galaxy S20 series, Note 20 series, S21 series, and S22 Ultra, provided they were within three years of purchase1. Exclusions like the Galaxy S21 FE, S22, and S22 Plus, which were also affected, have not gone unnoticed1.

A Call for Comprehensive Disclosure

It is essential for Samsung to address the elephant in the room: the need for a comprehensive disclosure of the data surrounding the defects leading to the replacement program. Such transparency would not only clarify the extent of the issues but also reinforce the company’s commitment to quality and customer service. It would dispel any notions that the replacement program is merely a cover-up for deeper, unresolved technical problems.

Conclusion: The Path Forward

Samsung, as a leader in the tech industry, has the opportunity to set a precedent in customer relations. By disclosing the data related to the green line issue and the subsequent replacement program, Samsung can demonstrate accountability and dedication to its customers. This, in turn, could foster a stronger bond of trust and loyalty, which is invaluable in today’s competitive market.

In conclusion, while the free display replacement program is a step in the right direction, it is the full disclosure and transparent communication that will ultimately determine the strength of Samsung’s relationship with its consumers. The tech community awaits Samsung’s next move with keen interest.