Original topic:

One SIM not working problem

(Topic created on: 07-29-2024 04:46 PM)
330 Views
ashusbhrwl
Beginner Level 2
Options
Galaxy S
Hi
I've recently purchases s23 ultra.
After using 7-8 days, i am in a very strange situation, my physical SIM in slot 2 automatically stopped working. 
"Dual SIM always on" feature also deactivated.
I'm not using any eSim.

Both sim are working fine on other devices.
6 Comments
MR_PRIME
Expert Level 5
Galaxy S
Reset network setting and check if that doesn't work. Call your sim provider may be they will change APN.
Plz Accept solution clicking on 3dot right side nd Do follow for Regular Updates.
0 Likes
ashusbhrwl
Beginner Level 2
Galaxy S
I've tried
Resetting network settings,
Restarted many times,
Tried in safe mode and again resetting network setting in safe mode

Still same problem
It's like sim 2 is disabled from some where as sim 2 🚫 icon also not showing on status bar
0 Likes
goodthings
Expert Level 5
Galaxy S
Kindly reset factory data with backup again then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Please follow the below steps:
1: You can try to restart your phone.
2: First, we need to determine whether the error is with the SIM card or the SIM card slot, and You will need to prepare either another phone or another SIM card to perform this.

Either one of the devices will determine the possibility of the issue.

1- Existing SIM card with another phone.
If Detectable, Possible, the existing phone's SIM Slot may be faulty. Please send it to the nearest service centre.
If not Detectable, Possible, that the SIM card is faulty. Please refer to the Telco provider.
2-Existing phone with new SIM Card
If Detectable, the SIM slot is not faulty. This may be caused by an existing SIM card faulty. Please refer to the Telco provider.
If not Detectable, Possible, the existing phone's SIM slot may be faulty. Please send to nearest service centre.

Note.
1: Please restart the phone after changing the SIM card to allow the system to detect.
2: Kindly ensure both testing devices function well before testing.

Kindly contact your network service provider once to make sure there is no issue from their end.

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
ashusbhrwl
Beginner Level 2
Galaxy S
Sim is working fine in slot1
Slot2 was also working fine but suddenly it stops working

I think maybe I'm not sure that imei 2 is automatically assigned to eSim

Is their any option to rectify this?
0 Likes