OTT apps not working after February update on s21 ultra

[NikunjPorwal]

After February update, none of the OTT apps like Netflix, prime video or hotstar are working. This needs to be fixed. 

#netflix #prime # hotstar #update

[Ňoise]

Bro I posted the same, check if your issues coincide with mine
Here's what I posted;
Hi,

Here's my story.

Yesterday morning, my phone was working just fine, could stream from all apps. After the update i got this problem of video playback error. The following was displayed in the respective apps; (Bare in mind I have got a 500 mbps network wifi connection)

1. Netflix : kept loading, didn't play any video.

2. Amazon prime : Video decryption error.

3. Disney plus : PL 1001

Now I tried the following steps on my own and nothing happened;

1. Restart the phone,

2. Clear data and cache of the 3 apps in question.

3. Uninstall and re-install,

4. Uninstall updates of Android Web View and reinstalled them,

5. Clear phone's temporary files,

6. Reset all phones permissions,

7. Cleared all phone's cache

Now when I contacted samsung customer care's technical staff, they were so under knowledged that they couldn't even understand what I was trying to say and told me to factory reset. I didn't do that as I knew that the problem is with the update not with the device.

Imagine buying a $1100 device and not getting proper support and to every question the answer becomes a factory reset.

Hope people who are facing the same issue connect here and raise the concerns so that samsung comes out from under the rock and solve this **bleep** as imagine a device on which you can't stream from any app other than YouTube lol.

Best

[NikunjPorwal]

Cleared data of prime, working but not supporting full hd.
cleared data of netflix, not working.
Disappointment.

[Roshan5]

After February Update MY Netflix Not working

[Solomonkris]

Netflix is not working

[Drago]

Same

[Roshan5]

Reply from Samsung

[NikunjPorwal]

Customer support is **bleep**. They don't want to take any responsibility.

[p3astro]

This is worst service by samsung I going to through out s21 ultra and will by iPhone

[Roshan5]

Bugsung