DRM playback issue with Netflix, Disney and Prime

[rednav]

With the latest S21 ultra update, DRM issues have popped up. Cannot watch Netflix, Prime or Disney Hotstar.

Already tried wiping cache, restarting the phone and checking time.

Software Version : G998BXXU4BULG

[vishal261214]

Smart view and dex also not working 😕 😑

[rednav]

True not working for me as well.

[Pink95]

I'm having the same issue too

[rednav]

Looks like they broke something

[Roshan5]

My Netflix Not Working. S21 Ultra

[NPP]

Seeing this issue all over the internet on various Samsung forums and on reddit too. Surprising that no one has done anything about it yet.

[rednav]

I just hope they don't recommend a factory reset.

[rednav]

They've pushed out a fix. Update your phones. Everything is working now.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.
 
Warm Regards,
Samsung Customer Support