Original topic:

Notification blocked

(Topic created on: 07-24-2024 09:26 PM)
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rupeshsharmain
Active Level 5
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Galaxy S
Does any one face similar issue where notification of any app is blocked. It says All notifications to this app is blocked and you can not toggle the switch. Even if you reinstall the app still it is same. This app does not even show on the notification panel. Something from Samsung UI or Andriod is hampering this but what it is, I am not sure. Does anyone has any clue. Device is S24 ultra


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6 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Galaxy S
Samsung tech guy took remote control of device but was unable to figure out.

What has happened here is that this app is treated as system app by UI and later applies security as a threat and hence e notifications are disabled. This is system issue and a bug from samsung. Strangely how samsung UI can make it like a system app.

In all other phones this works well and only samsung sees it as a threat. Very strange
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Galaxy S
This is service request number if you want1722096508934.jpg
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Galaxy S
I have again done factory reset of device but issue still remains🤷‍♂️
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Galaxy S
See pic 1 showed as system app
Pic2 can toggle notification
Pic3 Notification gone once you scroll down and again go back

System security does it. Isnt it funny
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Galaxy S
See and solve the mystery1722139807651.jpg1722139807653.jpg1722139807654.jpg
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