Not support of Widevine l1 on Galaxy S24

[ddarshan]

My Galaxy S24 is not supporting Widevine L1 and is not compatible for HDR.

Even it only supports SD format, not even Full HD format.

Please suggest if it is a general issue and how to fix it?

[somanath_sahu]

May be it's a bug & it will be fix in future update

[Happy-User]

This is long term bug in samsung exynos chipset smartphone. It will always come in few times regularly. Solution is - 1. Restart your phone , by restarting L1 will shown, if not then u have to clear phone data through power button after switchoff (check youtube) . OR uninstall netflix & Install again.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support