Not able to update or install apps for Android version 14

[sheenatk]

Not able to update or install apps for Android version 14 and one ui version 6.1.

When trying to install the app I am getting popup of "can't install" - try again and if it still doesn't work,see common ways to fix the problem.

How should I resolve this? 

Please see attached error. 

[Devv_007]

Turn off vpn and check..

[sheenatk]

I did, no luck

[sheenatk]

Did a 1000 times, no luck

[sheenatk]

Yes

[vikas0110]

Same issue I'm also facing

[ananthkrishna · Accepted solution]

Disabling "Auto scan when installing app" solved the issue

[sheenatk]

OMG this literally worked. I installed all my apps now. Thanks a ton 😊 you finally solved this issue. I wonder when and how this got enabled? If it does why it didn't allow me install any apps? Is it a bug or a feature? If someone knows the answers

[ananthkrishna]

I also saw this solution by 1 person in one of the post. Then I searched the keyword for app install issue and found several posts across various devices where the solution was not given so added the comment.

[Members_l3pfXxE]

Thanks, that works for me and fixed the annoying issue.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

● Settings> apps > playstore > storage > clear cache.

● Setting >Network preference > auto update apps > Turn on Don't auto update apps.

● Kindly try to update/ install the app by following the given steps.
1) Open the Google Play Store app Google Play.
2) At the top right, tap the profile icon.
3) Tap Settings and then About and then Play Store version.
4) You’ll get a message that tells you if the Play Store is up to date. Tap Got it.
If an update is available, it will automatically download and install in a few minutes.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open the Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Error report > select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support