Hi, I am facing an issue with installing and updating applications from the playstore. I have tried all the option available like clearing cache/storage from playstore, restarting the phone and updating it to the latest software.
Everyone time it gives an error - "can't install the application at the moment".
Some of the applications are Zerodha, X, Tata Neu, Factbook, Google Drive etc.
Has anyone come across this situation and is there any possible solution to the same? Your inputs will be highly useful.
Please turn off Auto scan App permission then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Please turn off Auto scan App permission then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would request you kindly perform the following steps to resolve your issue.
1. Restart the device: Press and hold the Power button until the menu pops. Tap the Restart button and wait for the device to power off and on again.
2. Clear data from the Play Store: Settings> Apps> Google Play Store> Storage> Clear Data and tap Delete to confirm.
3. Reset the download Manager: Step 1: Navigate to the app's screen and tap on Settings. Step 2: Tap on Apps. Step 3: Select the 3 dot menu button on the top right-hand side and tap Show System Apps. Step 4: Scroll down and select Download Manager. Check that the app is enabled (we want the option to show as Disable ). Step 4: Select Force Stop to shut down just this app. This won't affect any information on the device. Select Force stops on the prompt to confirm. Note: Kindly confirm that all permissions of Google Play (Play Store) should be enabled.
4. Check Date & Time Settings: Settings> General Management> Date and Time> Make sure Automatic date and time are switched on (toggled to the right & blue).
5. Check available storage space: Settings> Device Maintenance> Storage at the bottom of the screen>Check the available storage. (If your device has less than 20% of storage available, you will need to free up some space.).
6. Remove and re-configure Google Account: Settings>Cloud and Account.> Accounts>Google Account>Remove Account> Remove Account> Add Account> Google> Google Account.> Enter your Google Account password and tap on Next.> Agree. Note: Depending on the operating system this option may be under a 3-dot menu button on the top right-hand side of the screen.
7. Enable All Related Apps: Settings> Apps> the top right 3 dot menu button and then tap on Show System Apps> Disabled apps from the dropdown> Ensure there are no apps related to Google Play Services or Download Manager in the Disabled apps list.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
