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05-02-2025 07:39 AM in
Galaxy S- Mark as New
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05-02-2025 07:48 AM in
Galaxy SThank you for sharing the details. The behavior you're experiencing after updating to One UI 7 appears to be a layout handling issue, possibly related to the new version’s launcher behavior.
Here are a few steps you can try:
1. Clear Launcher Cache/Data:
Go to Settings > Apps > One UI Home > Storage, then clear cache. If the issue persists, consider clearing data (this will reset your home screen layout).
2. Toggle Lock Home Screen Layout:
Go to Home Screen Settings and toggle Lock Home Screen Layout on and off to refresh layout handling.
3. Safe Mode Test:
Boot into Safe Mode to check if any third-party customization apps might be affecting widget behavior.
4. Submit Error Report:
Open the Samsung Members app > Support > Error Reports, and attach the screenshot. This helps Samsung identify and address potential bugs introduced in One UI 7.
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05-02-2025 11:18 AM in
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05-02-2025 07:51 AM in
Galaxy S
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05-02-2025 04:19 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We request you kindly share the log file. Also, share the same video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
