I had switched to S24 Ultra for accesing my work profile as my earlier device could no longer be supported due to older android version. But sadly I am not able to configure my work profile on this device. Please note that similar issues were reported by other users for earlier S series devices. I was able to install my work profile on S21 FE (Running android 14) without any problem. Please let me know if anyone has successfully installed work profile in S24 ultra.
P.S. I am using intelligent hub app for work profile installation.
(Un) Intelligent Hub requires Android Enterprise since Android Version 11. We're glad to have moved from that **bleep** to another **bleep** called Company Portal. Anyhow for this, on which step is it getting failed ? And are you selecting Employee owned or Company owned?
It is getting stopped after the start of enrollment process post accepting few pop ups. It ends with 'Can't setup device. Contact your IT admin'. After this it goes in a loop with same message prompting again and again. I had selected Employee owned device in the drop down menu.
As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.
To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Dear team, I found the root cause of this problem. The S24 is not supported by Android enterprise yet. Please work with Google and enroll S24 series for android enterprise support. Till that time MDM is not supported on S24 series.
