Original topic:

No update today for S22 Ultra

(Topic created on: 12-07-2023 11:40 AM)
443 Views
msi3455
Active Level 3
Options
Galaxy S

Today 7th December, again no update for S22 Ultra.

 

Samsung usually doesn't release update on weekends, so now we have to wait till next week, even then there's no guarantee because Samsung didn't specify any date for the update to be released, so it could even be end of December. We will never know because they don't tell us.

 

This is terrible from Samsung. This phone cost 5000 AED when it was released and now Samsung is making a fool of their loyal customers by giving no communication and releasing the update for all other models and other countries except S22 in Gulf region.

 

I was considering upgrading to S24 Ultra when released but I am seriously thinking about going to a different brand because of this.

11 Comments
fasalu976
Active Level 5
Galaxy S
Samsung gulf customer support teams 1701939334677.jpg
Saifkhan9187
Active Level 4
Galaxy S
Same here as well. No update
arfizi
Active Level 1
Galaxy S
They have spoiled the excitement of the update for S22 series for GCC.... if it continue like this for few more days no one care when the update will come. Their local support team also don't have any information this is quite a surprise the way they talk like they work only as a messenger.
msi3455
Active Level 3
Galaxy S

You are right bro. All users were excited when OneUI 6 beta program was finished, but it has been more than 1 month since beta has ended and now all S22 users are just frustrated from the lack of support.

 

Samsung Gulf support is only good for telling you to go to the service center for any issue. They don't even realise what we are asking. How can service center install an update which is not even released for Gulf region yet???

Zammi
Active Level 9
Galaxy S
I think Samsung should change their upgrade strategy.
1. There should be beta program for middle east and china to address language related development issues.
2. Updates for a given model should be released on the same day for all the countries.
3. Update priority should be based on released year and premium/midrange/budget category.
Zymbi
Active Level 3
Galaxy S
Very disappointed ☹️. I have been anticipating the update since 1 month and still nothing. I expected better from Samsung.
theravishan
Active Level 1
Galaxy S
I am trying to find official handles for samsung gulf, I have stopped checking for update daily and check this member section. So if I did not receive this December, will switch to apple.
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Samsung_specialist
Community Manager
Options
Galaxy S

We apologize for any inconvenience this may have caused you. Kindly be noted that the update is regional as the date of the arrival may differ from country to another. Your patience will be highly appreciated. As at Samsung, ensuring a consistently exceptional user experience is our foremost priority.
Please be noted that update schedule and eligible models could be changed if we encounter any issues through ongoing review. Also, depending on model and country or network operator, supported functions and schedule may change.

0 Likes
alimuhammadx
Active Level 3
Galaxy S
This is the worst thing i read today that they will reschedule the update if model country or network operator not support it great 👏👏👏

I previously using iPhone 13 Pro Max & decided to give it to my wife & give a try to samsung due to there so-called good software support & look how good software support really is appreciated 👏👏👏