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03-02-2025 04:01 PM in
Galaxy S- Mark as New
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03-02-2025 04:04 PM in
Galaxy STagging #InnovationLabs
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03-02-2025 04:10 PM in
Galaxy SI'd like to offer some troubleshooting steps that might help improve the performance of your S21 FE:
Restart your device: A simple restart can often resolve temporary software glitches.
Clear cache partition: Clearing the cache partition can remove outdated or corrupted data that might be causing performance issues. To do this:
Turn off your phone completely.
Press and hold the Volume Up and Power buttons simultaneously until the Samsung logo appears.
Use the Volume buttons to navigate to "Wipe cache partition" and press the Power button to select it.
Use the Volume buttons to select "Yes" and press the Power button to confirm.
Once the cache partition is cleared, select "Reboot system now" and press the Power button to restart your phone.
Close unused apps: Running too many apps in the background can strain your device's resources. Close any apps you're not actively using.
Check storage space: Ensure you have sufficient storage space on your device. A full storage can impact performance.
Disable animations: Reducing or disabling animations can free up resources and make your device feel faster. Go to Settings > Accessibility > Visibility enhancements and look for options like "Remove animations" or reduce animation scales in Developer options (if enabled).
Check for app updates: Outdated apps can sometimes cause performance issues. Make sure all your apps are updated to the latest versions.
Factory Reset (as a last resort): If the above steps don't resolve the issue, you can consider performing a factory reset. Important: This will erase all data on your device, so be sure to back up your important files before proceeding. You can find the option under Settings > General management > Reset > Factory data reset.
If these troubleshooting steps don't improve your experience, it's possible there could be a more specific issue affecting your device. In that case, I recommend:
Contacting Samsung Support: You can contact Samsung Support through the Samsung Members app or by visiting the Samsung website. They can provide more personalized support and potentially diagnose any hardware or software issues.
I understand your disappointment and I hope these suggestions can help improve the performance of your S21 FE. We appreciate your feedback, and we are always working to improve our products and software.
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03-02-2025 04:10 PM in
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03-03-2025 09:09 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
● Check space availability: Settings > Battery and device Care > Storage.
● Check RAM in your device: Settings > Battery and device Care > Memory.
● Check app cache: Settings > Device care > Storage > CLEAN NOW.
● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.
● Close Background Apps.
● Remove third-party applications.
● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
● Remove third-party accessories.
● Kindly disable Power saving mode( if enable).
● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
Warm Regards,
Samsung Customer Support
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03-03-2025 09:18 AM in
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03-03-2025 09:57 AM in
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03-13-2025 07:17 PM in
Galaxy S