Original topic:

New S21+ keeps restarting

(Topic created on: 02-02-2022 12:17 PM)
401 Views
aayuS21plus
Active Level 1
Options
Galaxy S
Since last week, my mobile keeps restarting. I have no clue why. No third party apps in my mobile. Really worried post buying a 75k mobile.
6 Comments
WalkieTechie
Expert Level 4
Galaxy S
This is new...earlier Exynos 9611 phones had this issue.
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Aslamshaz
Active Level 4
Galaxy S
go to settings...battery and device care.....top right 3 dots......automation.......turn of auto restart.

sometimes this will help you...try this
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aayuS21plus
Active Level 1
Galaxy S
No..this is already disabled..
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Aslamshaz
Active Level 4
Galaxy S
then contact service center
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cs-member13
Expert Level 4
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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Anonymous
Not applicable
Galaxy S
https://chat.whatsapp.com/JI7z525BMv8BthAB2uEpEo

Join this what's app group that if you have Samsung S21 models with randomly restarting problems
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