Original topic:

Network issue in s21fe exynos

(Topic created on: 04-24-2024 02:47 PM)
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Real04
Active Level 2
Options
Galaxy S
Suddenly 5g stopped working on my s21fe and I am not able to receive or not able to call anyone. I recently updated to the latest software version but the issue is still persisting.Is anyone facing same issue?
3 Comments
goodthings
Expert Level 5
Galaxy S
Please reset network setting of both Sim one by one and than reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time, restart your's device without any Sim in slots, interchange Sim in slots, turn off power saving mode then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue by the given link: https://www.samsung.com/in/support/mobile-devices/what-to-do-when-your-galaxy-device-is-unable-to-ma...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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kar5113
Beginner Level 2
Galaxy S
Even I'm facing the same issue, after oneui 6.1 update, was never able to use 5g even though the network is available and plan is also eligible for 5g, but the phone doesn't switch to 5g.
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