Original topic:

Network and internet Problem

(Topic created on: 3 weeks ago)
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Deepaksingh000
Active Level 3
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Galaxy S
2 days before i update my phone of security patch update but I update my phone Then i am facings nternet and network related problem I have 5g plan but internet was not working automatically switch in 5g to 4g .

#Samsungindia
#s21fe
#Samsungmobiles
#Samsungsupport

2 Comments
virk111
Active Level 4
Galaxy S
Download this app and set network to NR only 1754329785148.jpg
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

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