I would like to report a persistent issue related to network selection and call connectivity on Samsung Galaxy S23 devices, which started after the most recent software update.
Post the update, I have been experiencing the following problems frequently:
Difficulty in network selection and sudden network drops
Call failures or delayed call connection
What is particularly concerning is that the same issues are present on my spouse’s Galaxy S23 as well, and these problems also started after the last software update. This strongly suggests a possible software-related issue rather than an isolated device fault.
Both devices are running the latest software version, and the issue occurs across different locations and network conditions. Basic troubleshooting steps such as restarting the device, resetting network settings, and changing SIM slots have already been attempted, but the problem persists.
I request Samsung to kindly investigate this issue at priority and provide a permanent resolution, preferably through a corrective software update or official guidance. Please let me know if any additional information such as logs, IMEI details, or software version numbers are required.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
