Android auto not working

[meeth12]

Since this update my android auto isn't working. The option doesnt show up anymore on my car. 

Update notes : https://doc.samsungmobile.com/SM-S928B/TPA/doc.html

BG: My car only supports wired connection 

1/10 cases android auto shows up, rest of thr times it doesnt.

Can someone help / guide on how to fix

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's a as solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Step 1. Check your vehicle.
● Check your vehicle whether the vehicle or stereo is compatible with Android Auto.
● Make sure that Android Auto is switched on in your vehicle's settings. Consult your vehicle's manual or contact the manufacturer if you need further assistance with it.
● On some vehicles, Android Auto support was added in an update. If your car is listed as a supported model but Android Auto isn't working, try updating your infotainment system or visit your local dealer. Consult your vehicle's manual or contact the manufacturer if you need further assistance with it.

Step 2. Check your phone.
● If your phone is running Android 10, no need to download Android Auto separately.
● If your phone is running Android 9 or lower, you need to download Android Auto from the Play Store.
● Your phone connection must allow data transfers for Android Auto to function. When your device is connected via a USB cable, swipe down from the top of the screen and tap the notification from the Android system. Select the option that allows for file transfer.

Step 3. Connect and start.
● The connection between Android Auto and the vehicle is possible using a Bluetooth or USB cable, and the connection method may differ depending on the vehicle and manufacturer.
● Check if Android Auto is displayed on the display.
● While most USB cables look similar, there can be huge differences in terms of their quality and charging speeds. Android Auto requires a high-quality USB cable that is capable of supporting data transfers. If possible, use the original cable that came with your device.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password, then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support