Original topic:

Netflix and Hotstar not working after Feb update

(Topic created on: 02-18-2022 06:12 PM)
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NPP
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Galaxy S
Netflix and Hotstar have both stopped working after the latest security update.
Tried restarting the phone, clearing app cache, reinstalled the apps, wiped cache partition.. Nothing seems to work.
The apps are working fine on the browser and on my other phones, so this is a S21 series update related issue.

Am using a S21 Ultra and this issue started only after the installed the Feb update yesterday.
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NPP
Active Level 1
Galaxy S
Update: Samsung released a new update to fix this issue. The streaming apps are working properly now.
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cs_member8
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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