Need help on my the issue after updating my S21 FE.

[akki121j]

Today I have updated my Samsung S21 FE with latest update and after the my sim card stops working. And when I am playing any online video on youtube or any other app it keeps getting stuck after every 2 seconds.

Please provide me some solution to it.

[Anish-S]

i face overheating problem after update

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Galaxy device sim card issue: kindly perform the following steps:

Please follow the below steps:
1: You can try to restart your phone.
2: First, we need to determine whether the error is with the SIM card or the SIM card slot, and You will need to prepare either another phone or another SIM card to perform this.

Either one of the devices will determine the possibility of the issue.

1- Existing SIM card with another phone.
If Detectable, Possible, the existing phone's SIM Slot may be faulty. Please send it to the nearest service center.
If not Detectable, Possible, that the SIM card is faulty. Please refer to the Telco provider.
2-Existing phone with new SIM Card
If Detectable, the SIM slot is not faulty. This may be caused by an existing SIM card faulty. Please refer to the Telco provider.
If not Detectable, Possible, the existing phone's SIM slot may be faulty. Please send to nearest service center.

Note.
1: Please restart the phone after changing the SIM card to allow the system to detect.
2: Kindly ensure both testing devices function well before testing.

Kindly contact your network service provider once to make sure there is no issue from their end.

Galaxy device app issue: kindly perform the following steps:

Check app Cache: Settings> Device care> Storage> Clean now.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Clear cache memory of a particular application: Settings> Apps> Now pick the app that you like to clear off the cache memory> Storage> Clear Cache.

Kindly check your device network once.

Uninstall and reinstall the app:
1-Please ensure a stable Wi-Fi connection to your mobile. Downloading via mobile networks may result in additional charges.
2-Please ensure enough storage space in your device.
3-Please ensure your device has sufficient battery for updating software.

Uninstall an App: From your Home screen, swipe up to open the App drawer. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears. Tap Uninstall, and then tap OK to confirm.

Some preinstalled apps cannot be uninstalled. Tap App info, tap More options, and then tap Uninstall updates. Or, tap Disable if you do not plan on using the app.

Reinstall the App: Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My Apps; from the Apps tab, find the missing app and tap the Download icon.

Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.

Keep your apps updated: Developers often release updates to improve their app's performance and compatibility. It is highly recommended to keep the apps on your device up to date.

Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support