At first it wasn't yellowish but yesterday suddenly it turned yellow and after it has turned yellow I have tried several methods to undo it but none of them works ( the eye comfort shield is turned off) the vivid display ,the colour correction none of them works . I just bought this phone recently , would be grateful if someone could help. Pleaseee hellllppp
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
The same thing happened to me. I contacted customer care immediately after buying the phone. They suggested I visit the service center, which I did. At the service center, they acknowledged the issue but said they couldn't fix it.
